FRANÇAIS
NEDERLANDS
At REM-B, we supply both stock products and products manufactured or ordered from a supplier specifically for an individual order. Whether a product can be returned depends on its category.
Which products can you return
A product offered by REM-B as a stock product may be submitted for return approval within 14 calendar days of receipt. Returns are only permitted with our prior written approval.
Make to order products are manufactured specifically for your order. Order to order products are ordered from our supplier specifically for your order. We do not accept returns of these products if you decide you no longer want your purchase.
If you are unsure which category a product belongs to, please contact us before placing your order.
How do you request a return
Email your request to sales@remb.be, stating your order or invoice number, the product and the reason for the return. We will confirm in writing whether the return is accepted and provide shipping instructions. Do not return any product before receiving our approval.
Returned products must arrive at REM-B unused, in new and perfect condition and in their original packaging. Pack them carefully and send them in accordance with our instructions to REM-B Hydraulics, Rouwbergskens 5, 2340 Beerse, Belgium. Return shipping costs are payable by the customer.
Return charges and refunds
For an accepted return, we charge a restocking fee of 20% of the net invoiced product value, excluding VAT. This fee is deducted from the amount to be credited.
After receiving and inspecting the returned products, we issue a credit note for the product value less the restocking fee. Any amount already paid will be refunded within 14 calendar days of approval of the return.
If the products do not meet the return conditions, we will contact you to discuss how to proceed.
Incorrectly supplied or defective products
Please inspect your delivery upon receipt. Where possible, record visible discrepancies on the delivery or transport documents and notify us in writing of an incorrect delivery or visible defect within 10 calendar days of delivery at sales@remb.be. Keep the product and its packaging so that we can assess your report. In these cases too, do not return anything without our written instructions.
The restocking fee applies to voluntary returns and does not apply to an incorrect delivery acknowledged by REM-B or a valid warranty claim.
This page supplements our general terms and conditions. Any mandatory statutory consumer rights remain applicable.
At REM-B, we supply both stock products and products manufactured or ordered from a supplier specifically for an individual order. Whether a product can be returned depends on its category.
Which products can you return
A product offered by REM-B as a stock product may be submitted for return approval within 14 calendar days of receipt. Returns are only permitted with our prior written approval.
Make to order products are manufactured specifically for your order. Order to order products are ordered from our supplier specifically for your order. We do not accept returns of these products if you decide you no longer want your purchase.
If you are unsure which category a product belongs to, please contact us before placing your order.
How do you request a return
Email your request to sales@remb.be, stating your order or invoice number, the product and the reason for the return. We will confirm in writing whether the return is accepted and provide shipping instructions. Do not return any product before receiving our approval.
Returned products must arrive at REM-B unused, in new and perfect condition and in their original packaging. Pack them carefully and send them in accordance with our instructions to REM-B Hydraulics, Rouwbergskens 5, 2340 Beerse, Belgium. Return shipping costs are payable by the customer.
Return charges and refunds
For an accepted return, we charge a restocking fee of 20% of the net invoiced product value, excluding VAT. This fee is deducted from the amount to be credited.
After receiving and inspecting the returned products, we issue a credit note for the product value less the restocking fee. Any amount already paid will be refunded within 14 calendar days of approval of the return.
If the products do not meet the return conditions, we will contact you to discuss how to proceed.
Incorrectly supplied or defective products
Please inspect your delivery upon receipt. Where possible, record visible discrepancies on the delivery or transport documents and notify us in writing of an incorrect delivery or visible defect within 10 calendar days of delivery at sales@remb.be. Keep the product and its packaging so that we can assess your report. In these cases too, do not return anything without our written instructions.
The restocking fee applies to voluntary returns and does not apply to an incorrect delivery acknowledged by REM-B or a valid warranty claim.
This page supplements our general terms and conditions. Any mandatory statutory consumer rights remain applicable.