This website is operated by REM-B. BV. It is important for us that we create and maintain an environment where our customers feel comfortable that their information will not be misused.
We comply with the applicable data protection laws, such as the General Data Protection Regulation 2016/679 and national data protection laws. These data protection laws relate to the protection of your personal data and grants you rights in respect of your personal data.
This policy aims to tell you which personal data we collect from you and how your data will be used following the use of our website to try to ensure you the proper handling of your data.
2. WHAT PERSONAL DATA IS COLLECTED
You do not have to provide your personal data to us in order to use most of our website.
For the purposes as mentioned hereafter, REM-B. BV may gather and process the following categories of personal data about you:
- Name, title;
- Contact details (e-mail, phone number);
- Company name, address, VAT registration number.
REM-B. BV may also collect publicly accessible information in order to verify information we have collected and to manage and expand our business.
3. WHY DO WE COLLECT THIS INFORMATION
REM-B. BV collects the abovementioned information to understand your needs and to provide you with a better service, and more specifically we collect your information for the following purposes:
- Your personal data will be used to respond to your (online) queries about our products or services, to provide you with information on our products, and to follow-up online offers;
- Deliver the products and services you have ordered;
- Verify your identity and financial data for payment of our products and services;
- The information will be used to improve our products and services;
- Investigate complaints about the products or services or regarding our website;
- Meet legal, regulatory and compliance obligations and requirements;
- Analyse and monitor the use of accounts to prevent, investigate fraud, terrorism, misrepresentation, security incidents or crime and/or report this to the competent authorities;
- Sending promotional e-mails periodically about our products and services, about special offers or other information which we think that it might be interesting for you;
- Contacting you for market research purposes from time to time. We may contact you by e-mail or phone.
REM-B. BV may share your personal data with companies in our group and/or our affiliates.
We can also share your personal data, based on our legitimate interest, to third party providers who help us with our products and services. Examples include hosting our web servers, analysing data, providing marketing assistance, and providing customer service. These companies will have access to your personal data but only when strictly necessary to perform their functions and they may not use that data for any other purpose.
Your personal data will not be sold or rented to third parties.
We may disclose your personal data to enforce our policies, to comply with our legal obligations or in the interests of security, public interest or law enforcement in any country where we have entities or affiliates. For example, we may respond to a request by a law enforcement agency or regulatory or governmental authority. We may also disclose data in connection with actual or proposed litigation, or to protect our property, security, people and other rights or interests.
In the event that the business of REM-B. BV is sold or integrated with another business, your details will be disclosed to any prospective purchaser’s adviser and will be transferred to the new owners of the business. In this case, we will implement the appropriate safeguards to ensure the integrity and confidentiality of your personal data. However, use of your personal information will remain subject to this Policy.
5. TRANSFER OF YOUR PERSONAL DATA
REM-B. BV does not transfer your personal data to third countries located outside the European Economic Area.
Cookies may contain identifying information. Cookies enable us to gain information about the use of its websites. This information may be analysed by third parties on our behalf.
6.1. We use the following categories of cookies on our website:
|Session cookies||Session cookies are used by the server to store information about user's page activities. Anonymous identifier of the current session is encrypted in the session cookies and they do not contain any personal information in the unencrypted form.||Session cookie is stored in the temporary memory and is removed when a user closes the Web browser.|
|Authentication cookies||Authentication cookies (ASPXAUTH_SS) contain the heavily encrypted identifier of the authenticated web site visitor (shop account).||Expiration date of the authentication cookie depends on whether a user selected the option "Remember me" while logging in the web store.|
If not selected, the authentication cookie will be deleted when the Web browser is closed.
If "Remember me" is selected, the expiration date of the authentication cookie will be set to 30 days.
|Anti-forgery cookies||Anti-forgery cookies are used to prevent CSRF attacks. It guarantees that the user is the one who initially requested the page form. It prevents from anybody to forge a link and have it activated by an authenticated user.||Anti-forgery cookies are removed when a user closes the Web browser.|
|Language cookies||Language cookie stores the identifier of the language selected by the user in the web store. When the user visits the web store again, it will open in the language selected earlier.||It does not expire.|
|Basket cookies||Basket cookies contain the encrypted anonymous identifier of the store visitor's basket and do not contain any personal information in the unencrypted form. The basket cookie is used only for anonymous webstore visitors (those who are not logged in to the webstore). When the customer logs in to the webstore, his or her account will be connected to the basket stored in the Sana database. The basket of the customer is stored in the database without expiration.||Basket cookie is stored for 3 days.|
|Last viewed products cookies||This cookie is used to store information about the last viewed products that are shown at the bottom of the product and product list pages.||Last viewed products cookie is removed when a user closes the Web browser.|
6.2. Web beacons
Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
6.3. Deletion of cookies and more information about cookies
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. The help option on the toolbar of most browsers will also tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please bear in mind that some personalized services may not be available if you choose to disable cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.
7. RIGHTS OF DATA SUBJECTS
You are entitled to see the information held about you and to obtain a copy of the information we hold. If your personal data have been changed, you are entitled to ask us to rectify or complete or erase the outdated, incorrect or incomplete data we have about you. Furthermore you have the right to restriction of the processing of your data and to object to the processing of your personal data. You have also the right to data to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller.
If you have opted to receive newsletters from REM-B. BV at the time you registered on the website, you may opt-out whenever you have changed your mind.
We may require you to provide verification of your identity to ensure that you have a legitimate right to make the request and to verify that we provide the answer to the person that has the legitimate right to send us one of the abovementioned requests and to obtain the information.
Please note that in certain circumstances as provided by law we may withhold access to your information or that we may not grant your request where we have the right to do so under applicable data protection legislation.
If you wish to obtain more information regarding the processing of your personal data or if you wish to exercise your rights, please contact us at REM-B. BV.
You have the right to lodge a complaint with the competent supervisory (data protection) authority.
REM-B. BV is committed to trying to make sure that your information is secure. We have implemented reasonable technical and organisational measures to secure your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed. You should, however, remember that the internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal data for improper purposes.
This website may contain links to third party websites. REM-B. BV is not responsible for the content of these websites and is not responsible for the privacy standards and practices of that third party. We recommend you to read and understand the relevant privacy policies of these third parties and their websites before you accept their cookies and visit their website to ensure yourself that your personal data is sufficiently protected.
9. CHANGES TO THIS POLICY
REM-B. BV may amend and update this policy from time to time to ensure that the policy represents the way we process your personal data at that time. We will place an updated version of this policy on the same webpage and will automatically be effective when published. Please return to this webpage regularly to ensure that you are always aware of the information we collect and process, how your data is being used, in which circumstances, and in which cases we will share your data with third parties.